INFORMATION FOR SUBSCRIBERS REGARDING THE SUBSCRIPTION SERVICE

A subscription is a convenient service that allows you to receive printed newspapers and magazines delivered straight to your home. For ease of selecting the current publication, you can use the Media Catalog of Ukraine, which includes both nationwide and local editions.

The Media Catalog of Ukraine features a variety of publications, from printed newspapers and magazines to electronic versions. Each publication is accompanied by a brief description and contact details of the editorial office. The catalog may be supplemented with new publications throughout the year.

SUBSCRIPTION ORDERING PROCEDURE

Subscriptions can be ordered through this Catalog for a period of 1 to 12 months, starting from January of the following year or in the current month for the next one. The minimum subscription period is one month, and the maximum is 12 months. Subscriptions are available at stationary and mobile branches of "Ukrposhta," as well as on the website www.ukrposhta.ua.

When ordering a subscription, it is mandatory to provide the full name of the recipient (for individuals and legal entities), address, and contact phone number to ensure quality delivery. For electronic editions, an email address must also be provided.

If necessary, the subscription can be redirected (this service incurs an additional fee), but only within Ukraine.

PAYMENT PROCEDURE AND SUBSCRIPTION TERMS

Subscription payment can be made either in cash or via non-cash settlement in hryvnias. The subscription cost includes the price of the publication with delivery and the subscription acceptance service, which is charged per subscription, regardless of the subscription period.

Media delivery is carried out to the specified address via a mailbox. Electronic editions are sent to the provided email or through the Internet.

RESPONSIBILITY

Publishers are responsible for the timely release of media, the accuracy of information, and the print quality of publications. "Ukrposhta" is responsible for the correctness of subscription processing and timely delivery.

All claims must be submitted at postal service branches along with the subscription document (form P-1) and the cash receipt.

CONTACTS

For issues regarding non-receipt of publications by subscription, unsatisfactory delivery of newspapers and magazines, refusal to accept subscriptions, etc., consumers should contact JSC "Ukrposhta" through the following communication channels:

• Contact Center at the phone number 0 800 300 545;
• email: [email protected];
• official company pages on Facebook and Instagram;
• special section "Feedback" on the society`s website – https://www.ukrposhta.ua/en/forma-zvorotnoho-zviazku.