In order to fully and qualitatively meet the customer’s need for SC “Ukrposhta” postal services taking into account the local demand, the standard volume of services provided by branches and in accordance with the requirements of the Labor Code of Ukraine, the following optimal working hours of post offices are set.

Taking into account the working hours of post offices, the following normative terms are set for of sending items and the following standards of delivery for periodicals are established.

In accordance with the current SC “Ukrposhta” administrative documents and in order to meet the local demand and use the company’s resources in a rational way, the following delivery standards for postal service customers are set as per the order of SC “Ukrposhta” No. 1138 dated 02.12.2019, from 01.01.2020:

• in the city of Kyiv and regional centers — 5 days a week (except Sundays, holidays and weekends of postal facilities);
• in cities, in particular cities of regional significance, district centers, urban villages — 4 days a week (except Sundays, holidays and weekends of postal facilities);
• in other settlements where the population:
  • exceeds 200 inhabitants — 1 day a week;
  • ranges between 201 and 1200 inhabitants — 2 days a week;
  • exceeds 1201 inhabitants — 3 days a week.

To resolve issues regarding non-receipt of subscriptions with payment in advance or unsatisfactory delivery of newspapers and magazines, in case of refusal to accept payment in advance, etc., consumers should contact SC “Ukrposhta” through the following communication channels:

• contact center by phone number 0 800 300 545;
• e-mail: [email protected];
• official page of the company on Facebook, Instagram, Twitter, Youtube.