Domestic payment systems

JSC “Ukrposhta" is a participant of the internal payment system “FLASHPAY” (hereinafter referred to as UPU “FLASHPAY”), the payment organization of which is JSC “Ukrposhta” “Bank Family”, in accordance with the Agreement №24/B as of 17.11.2016 on participation in the UPU “FLASHPAY”.

Services provided

Ukrposhta provides clients with services for transferring money in UAH:

  1. Transfers from individuals and entrepreneurs without opening an account to suppliers’ accounts for payment of goods / works / services, as well as for payment of obligatory payments and fees, credit repayment, insurance payments, charity. Transfers are made through the cashier or the payment terminal (PTKS).
  2. By non-cash money transfers from individuals and entrepreneurs to suppliers’ accounts for payment of goods / works / services, as well as for payment of obligatory payments and fees, credit repayment, insurance payments, charity.
The procedure (conditions) for the money transfers

If the payer makes a payment through the cashier, it shall be executed on the basis of the document for money transfers provided to the post office operator.

If the payer makes a payment through PTCS or on the site, then it is executed taking into account the information indicated on the terminal / site.

Terms for crediting funds

In UPU “FLASHPAY”, the terms for crediting funds are determined by the terms of agreements with suppliers in compliance with the requirements of current legislation.

Types of money transfer currencies

Transfers through the UPU “FLASHPAY” at post offices are made only in the national currency of Ukraine — UAH.

Service cost

The commission fee amount (the cost of the money transfer services) depends on the remittance amount. Please read the information after filling in all the fields of the transfer, but before deciding on its execution.

The procedure for resolving disputes between participants and users of transfer system

All disputes arising between participants and users* of the UPU “Flashpay” must be resolved through negotiation, as well as by court, in accordance with the law of Ukraine.

* UPU “Flashpay” users are senders and recipients of transfers.

To quickly and efficiently resolve issues arising with payment system payments, please call (044) 257-20-14 and email: support@fbank.com.ua.

Contact information of the UPU “FLASHPAY” payment organization:
Contact information of JSC “Ukrposhta”:

JSC “Ukrposhta” is currently setting up software to provide services for users within the framework of participation in the UPU “FLASHPAY”. Once the settings are complete, we will post information on the site’s page about the list of services, their cost, the procedure of transfers, the terms of crediting, the points of acceptance of transfers and more.

JSC “Ukrposhta” is a participant of the internal payment system “ELECTRUM” (hereinafter referred to as UPU “ELECTRUM”), the payment organization of which is JSC “Ukrposhta” “Bank Family”, in accordance with the Agreement №23/10/17/280917-03/33Р66 as of 26.09.2017 on participation in the UPU “ELECTRUM”.

Services provided through the system

Payers (individuals) for the benefit of recipients (individuals, FOPs and legal entities) may make the following transfers in UAH:

  1. Cash transfer without opening an account. You can transfer the required amount through the cashier at the post office or through the payment terminal (PTC).
  2. Transfer in non-cash form. The transfer of the required amount can be made through a remote payer service system (web portal, mobile application, etc.) or payment devices that enable the payer to initiate non-cash transfer operations. Individuals who are recipients of the transfer can receive it in the offices of Ukrposhta.
The procedure (conditions) for the money transfers

If the payer makes a payment through the cashier, it shall be executed on the basis of the document for money transfers provided to the post office operator.

If the payer makes a payment through PTCS or on the site, then it is executed taking into account the information indicated on the terminal / site.

The payout period for the recipients is 3 business days.

Names of recipients of funds in favor of whom transfers of funds are made and with which relevant agreements are concluded

An up-to-date list of recipients of funds for which transfers will be accepted will be posted after the service has been introduced in JSC “Ukrposhta”.

Service cost

The commission fee amount (the cost of the money transfer services) depends on the remittance amount. Please read the information after filling in all the fields of the transfer, but before deciding on its execution.

The procedure for resolving disputes between participants and users of transfer system

All disputes arising between participants and users* of the UPU “ELECTRUM” must be resolved through negotiation, as well as by court, in accordance with the law of Ukraine.

* UPU “ELECTRUM” users are senders and recipients of transfers.

To quickly and efficiently resolve issues arising with payment system “ELECTRUM” payments, please call (044) 300 00 30 and email: info@elpaysys.com.

Contact information of the UPU “ELECTRUM” payment organization:
Contact information of JSC “Ukrposhta”:

JSC “Ukrposhta” is currently setting up software to provide services for users within the framework of participation in the UPU “ELECTRUM”. Once the settings are complete, we will post information on the site’s page about the list of services, their cost, the procedure of transfers, the terms of crediting, the points of acceptance of transfers and more.

About the system

“Postal Transfer” — is a domestic non-bank payment system. Information about it is entered into the register of the NBU (National Bank of Ukraine). The governing body of the payment system is the management of Ukrposhta.

The payment system has the following structure:

  • JSC “Ukrposhta”
  • Payment Organization
  • Payment Infrastructure Services Operator
  • Participant
  • Serving banks

The current rules of the domestic non-banking system do not provide:

  • conditions for participation in the system;
  • list of participants;
  • the procedure for termination of participation and exclusion of the payment system participant who violates the requirements for participation in the payment system or no longer corresponds to them.

Locations of self-service software and hardware complexes, cash collection and payment points, which are used for money transfers in the payment system.

Services provided through the system

As a part of the Postal Transfer payment system, Ukrposhta provides:

  1. Forwarding postal orders in Ukraine on the basis of the documents for the transfer determined by the payment system:
    • from individuals to individuals;
    • from individuals to the account of legal entities;
    • from legal entities to individuals.
  2. Forwarding international transfers.

    Based on the Agreement on Postal Payment Services of the Universal Postal Union and concluded agreements with the postal services of other countries.

  3. Acceptance of payments:
    • from individuals to the account of legal entities and individuals-entrepreneurs, including the utility bills for the invoices formed by payees;
    • from legal entities and individual entrepreneurs to the accounts of legal entities and individual entrepreneurs.
The procedure (conditions) for funds transfer services

Postal transfers within Ukraine

International postal transfers

Payments reception

Service cost

Check prices here.

Money Transfer Currency

Postal transfers within Ukraine — UAH.

International postal orders — UAH, USD, EUR.

Payments reception — UAH.

Exchange rate.

The procedure of settling disputes between the participants and the users of the funds transfer system

The list of rights and obligations of the payment organization of the payment system and its participants is provided by JSC “Ukrposhta” in the regulations, orders, job descriptions and other regulatory documents.

Disputes between JSC “Ukrposhta” and users are dealt in a manner provided by current legislation. If agreement is not reached, the dispute must be heard by a court.

Contact information of JSC “Ukrposhta”