About the service

Receive postal items from 230 countries and territories of the world in Ukrposhta.

We are designated postal operator of Ukraine, which is one of the 192 countries — members of the Universal Postal Union.

We accept postal items from national postal operators of these countries and deliver parcels from abroad online stores to any part of Ukraine.

More details about the service

Receive your postal item at Ukrposhta

With free-of-charge customs clearance


After receiving an SMS/Viber notification about arrival at the post office


In any of 11,000 post offices

Where will the postal item from abroad be delivered?

We will deliver your international shipment to any post office of Ukrposhta near you. When ordering form online store or forwarding your shipping address to sender, please indicate full information about the receiver: name and surname, country, region, city or town, street address, building and post code. Receive your time at convenient time at the post office, related to the mentioned address or receive item from postman.

Find your post code and post office number

Delivery from online stores

Delivery from AliExpress
Delivery from AliExpress
  • EPACKET EMS, 15-30 days

    tracking number: L……CN. With tracking

  • ALIEXPRESS SAVER, 18–30 days

    tracking number: S……EE/LV. With tracking

  • CHINA POST, 20-45 days

    tracking number: R……CN. With tracking


    tracking number: U……EE/LV. No tracking

How to track and receive shipments from abroad?

To pick up an international postal item, you will need to present an ID (a passport, a driver’s license, other document).

Shipping method Tracking number example Special features Arrival notice
Tracked, up to 5 kg RA123456789US Tracking number starts with R SMS
Tracked, up to 30 kg CA123456789US Tracking number starts with C
Tracked, insured VA123456789US Tracking number starts with V
Partially tracked (arrival to the post office tracking status) SA123456789US Tracking number starts with S
Untracked UU123456789US Tracking number starts with U The sender selected shipping service without tracking and without arrival notification. Contact to the post office, servicing your shipping address. To receive item, please indicate to the postal operator shipping address of the receiver

Customs clearance

Customs clearance. Import

For individuals

Goods under €100

Not subject to tax

Goods value €100-150

20% VAT is imposed on the amount in excess of the €100 limit

Goods over €150

Customs duty — 10% of the amount in excess of the €150 limit

VAT — 20% of the amount in excess of the €100 limit + the assessed customs duty

Example of customs payments for goods over €150

Mobile phone, €170

Customs duty: (170 - 150) × 10% = €2

VAT: ((170 - 100) + 2) × 20% = €14,4

Taxes due: 2 + 14,4 = €16,4