Privacy policy

JSC “Ukrposhta” (hereinafter referred to as Ukrposhta) shall adhere to the principles of confidentiality and integrity of information received from Ukrposhta customers in the course of providing Ukrposhta services.

Ukrposhta shall guarantee the safety of restricted information and protection of personal data of users of Ukrposhta services (hereinafter referred to as the Users), including while using the official website of Ukrposhta, mobile applications, application software interfaces and applications, payments and transfers through payment systems, etc. (hereinafter referred to as the Services).

The Privacy Policy (hereinafter referred to as the Policy) is aimed at publicly informing Users about the procedure for collecting (processing), storing, transferring personal data and information provided as part of the provision of Ukrposhta Services.

By using the Ukrposhta Services, the User agrees to all the terms and conditions of the Policy.

Please read the Policy before using the Services.

Purpose of Personal Data Processing

The purpose of personal data processing is to provide the Services.

Collection of Personal Data

Personal data means information or a set of information about a User who is identified or can be specifically identified.

Non-personalised information means information that is not linked to a specific User of the Services.

Personal data processed by Ukrposhta includes contact information provided by Users when using the Services (surname, name, patronymic, telephone number, e-mail address, etc.); which is used to pay for goods and Services of Ukrposhta; numbers and history of postal items, etc. The information shall be obtained when the User uses the Services, including through the Ukrposhta website, mobile applications, etc. The data shall be transmitted by Users voluntarily in order to enable Ukrposhta to fulfil its obligations under the Services.

Non-personalised information shall be used exclusively for the formation of statistical data and for the purpose of improving the Services, including informing the User about new Services. In particular, in the case of using the mobile application, — the version of the operating system, the approximate location of the mobile device in the case of the User’s self-given consent to use geolocation, the IP address of the device, the date and time of authorisation in the mobile application.

Use of Information

The information received by Ukrposhta shall be used for:

  • creating the User’s account;
  • providing the Service or function ordered by the User;
  • communication with Users in order to inform about personalised unique offers and promotions of Ukrposhta;
  • evaluation and analysis of the market, customers, products and services provided by Ukrposhta;
  • effective customer service;
  • providing updates and technical support for the Services, including the mobile application on the User’s device;
  • any other purposes to the extent sufficient for the quality provision of the Services.
Transfer of Information to Third Parties

Ukrposhta may transfer information received from Users as part of the provision of the Services to third parties for the proper fulfilment of its obligations under these Services.

The distribution of personal data by Ukrposhta without the consent of the User or his/her authorised person shall be allowed in cases determined by law and only (if necessary) in the interests of national security, economic welfare and human rights.

Protection of Confidential Information and Information about the User

Confidential information, personal data and non-personalised information shall be stored on the internal resources of Ukrposhta, access to which is restricted in accordance with the provisions of the Information Security Policy of Ukrposhta.


The web resources of Ukrposhta provide sufficient measures to protect information, but please note that there is no absolutely safe and error-free way to transmit data via the Internet.

Ukrposhta shall not be responsible for the functioning of servers, providers of Internet access services, the work of third parties, through whose fault access to the site may be impossible or limited, possible leakage of information through the fault of third parties, as well as for the disclosure by the User of his/her personal data, including authorisation data on the Ukrposhta website, in mobile applications, application software interfaces and applications.

The information posted on the web resources of Ukrposhta shall be protected by the current legislation governing intellectual property rights. Duplication, translation, recording in the archive, copying to other electronic media of the posted information shall be prohibited.

Rights and Obligations of the User

The User shall have the right to receive information on the procedure of processing of his/her personal data, as well as other rights defined in Article 8(2) of the Law of Ukraine “On Personal Data Protection” No. 2297-VI of 01/06/2010 (as amended) (hereinafter referred to as the Law).

The User shall, in particular, but not limited to:

  • not take actions aimed at misleading other Users;
  • not provide his/her personal data for use to third parties;
  • not collect, systematize, store, process or disseminate personal information of other Users;
  • not try to gain access to the personal data of other Users by any means, including, but not limited to, deception, abuse of trust, cracking authentication and identification data.

Should the User register on the official website of Ukrposhta, in mobile applications, application software interfaces and applications on behalf and in the interests of third parties, then by providing this consent, the User confirms that he/she has sufficient authority to perform such actions, including the provision of consent to the processing of personal data on their behalf under the above conditions, as their representative (father, mother, guardian, and other persons provided for by applicable law).

Consent of the User

In accordance with the Law, Ukrposhta shall process the personal data of Users in order to provide them with the Services on the basis of the permission to process personal data granted in accordance with the Law for the exercise of powers and for the performance of a transaction to which the User is a party.

The User may voluntarily provide Ukrposhta with consent to the processing of his/her personal data in order to receive advertising and information materials or for other specified purposes.

By registering on the official website of Ukrposhta, in mobile applications, application software interfaces and applications, the User shall confirm that he/she is familiar with the terms and conditions of this Privacy Policy, including the purpose of processing personal data specified in this Policy, and the rights granted to personal data subjects in accordance with Article 8 of the Law, and the use of personal data by Ukrposhta, by ticking the box “I agree to the Privacy Policy”.


Cookies are small text files that are stored on the User’s devices when visiting the Ukrposhta website. The Ukrposhta website may use cookies to understand what content you are interested in and remember you if you visit the site again. Ukrposhta stores cookies to ensure technically flawless and optimised provision of the Services.

Cookies that can be used by Ukrposhta cannot harm the User’s devices. Most of the cookies that can be used by Ukrposhta are so-called session cookies, which are automatically deleted at the end of the User’s visit to the Ukrposhta website. Other cookies remain on the User’s devices until they are deleted. These cookies allow to recognise the User’s browser during the next visit.

Additional Information

Ukrposhta shall reserve the right to change the Privacy Policy.

If you have any questions about the Privacy Policy, please send an email to [email protected].