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Payment system: Western Union

Payment organization: Western Union Network (France) SAS

Location: 92095 France, 5-6 Place de l’Iris, Paris la Defense CEDEX

Services provided: Acceptance and payment of money sent via the Western Union international payment system

The procedure (conditions) for money transfers

The recipient of a Western Union transfer willing to recieve the transfer in the Ukrposhta office must:

• submit a passport or other identity document;
• provide the operator with the following information: transfer control number, answer to the control question (if necessary), full name of the transfer sender, country of transfer, remittance amount;
• sign the form for receiving the transfer.

To learn detailed terms and conditions of a money transfer, please visit the Western Union website.

Money transfer retention period

You can receive the transfer within a few minutes after sending it. The payment in foreign currency is made at the post office of Ukrposhta at Khreshchatyk str. 22, Kyiv, 01001.

Payments of money transfers sent via the international payment systems Western Union and MoneyGram in national currency are made at post offices listed in the respective tabs of the directory.

Transfers are valid for 90 days from the date of dispatch. After this period, the transfer is archived in the payment system database. If the sender of the transfer is located outside Ukraine and is a legal entity, the transfer is valid for 30 days. The sender can restore transfers in the system by calling the Western Union call center.

The procedure for resolving disputes between participants and users of payment systems

All disputes arising between participants and users* of the Western Union Money Transfer System must be resolved through negotiations, as well as in court, in accordance with the laws of Ukraine.

To resolve disputes, users can call the contact center of the financial payment service provider during business hours (available at https://offices.ukrposhta.ua/): 0 800 300 545 (free of charge within Ukraine from landline and mobile phones within Ukraine), with mandatory identification procedure.

*users of the system are senders and recipients of transfers.

Types of money transfer currencies

Post office transfers are paid in USD or EUR or UAH. Payment of transfer in UAH is carried out by the sender’s power of attorney to pay transfer in UAH at the rate set by Western Union payment system at the time of transfer. Western Union transfers sent within Ukraine are paid in UAH.

Please, note!

Foreign currency transferred from abroad in favor of a resident and non-resident individual for cash payments without opening an account can be paid to the recipient on one operational (business) day in an amount not exceeding the equivalent of UAH 399,999.

Payment system: MoneyGram

Payment organization: MoneyGram Payment Systems, Inc.

Location: 1550 Utica Avenue South, Suite 8020 Minneapolis, MN 55416 USA

Services provided: Acceptance and payment of money sent via the MoneyGram international payment system

The procedure (conditions) for money transfers

To send a MoneyGram transfer to the Ukrposhta office, the recipient needs to:

• have a passport or other identity document;
• inform the operator of the amount, currency, country of transfer, the recipient’s name;
• sign the application for sending the transfer, transfer money to the operator;
• inform the recipient of the transfer control number (the control number will be reported by the operator, also indicated in your copy of the application).

To receive a MoneyGram transfer at the Ukrposhta office, the recipient needs to:

• have a passport or other identity document;
• provide the operator with the following information: transfer control number, transfer amount, answer to the security question (if any);
• sign the application form. For more detailed terms and conditions for making a money transfer, visit the MoneyGram website.

Money transfer retention period

You can receive the transfer within a few minutes after sending it.

You can receive the transfer within 90 calendar days after sending it. If the recipient does not contact the relevant service point to receive the transfer amount within this period, the transaction is archived in the MoneyGram database.

In the future, to receive or revoke the transfer, you must contact the MoneyGram contact center. If 5 years have passed since the transfer, the transfer amount is not subject to payment.

The payment of MoneyGram transfers in foreign currencies are carried out in the post office of Ukrposhta at the address: 22 Khreshchatyk St., Kyiv, 01001.

Payout of money transfers sent via the international payment systems Western Union and MoneyGram in national currency is carried out at post offices indicated in the relevant tabs of the directory.

Service tariffs

The procedure for resolving disputes between participants and users of payment systems

All disputes arising between participants and users* of the MoneyGram money transfer system must be resolved through negotiations, as well as in court in accordance with the laws of Ukraine.

To resolve disputes, users can call the contact center of the financial payment service provider during business hours (available at https://offices.ukrposhta.ua/): 0 800 300 545 (free of charge within Ukraine from landline and mobile phones within Ukraine), with mandatory identification procedure.

Financial claims of customers (residents or non-residents) are reviewed and responded to by a direct participant of the international payment system MoneyGram. To resolve the dispute, the client submits a claim to the direct participant, who conducts an appropriate investigation based on this claim.

If necessary, the client shall provide the direct participant with the necessary evidence to support the claim. The direct participant shall contact the international payment system MoneyGram to resolve the client's claim.
Disputes between participants and/or users should not affect the execution of properly initiated money transfer transactions. The term of dispute resolution shall be determined by the direct participant in accordance with the approved internal documents of the direct participant.

The direct participant that received the claim shall be obliged to satisfy the reasonable claims of the claimant.

*users of the system are senders and recipients of transfers.

Types of money transfer currencies

In the post office of Ukrposhta, MoneyGram transfers are paid in USD and EUR, unless the transfer amount contains cents or euro cents.

At the request of the recipient, transfers are made in national currency at the rate set by JSC "Ukrposhta", which is valid at the time of the transaction.

With the MoneyGram international payment system, you can send money abroad in EUR and USD.

Exchange rate

Currency exchange rates are set by MoneyGram. The current exchange rate is notified to the client during the transaction.

Please, note!

Individuals can transfer money transfers outside Ukraine beyond the current non-trading operations, if on one operational (working) day the amount of such a transfer (in equivalent) does not exceed UAH 399,999.

Foreign currency transferred from abroad in favor of a resident and non-resident individual for cash payments without opening an account can be paid to the recipient on one operational (business) day in an amount not exceeding the equivalent of UAH 399,999.

Payment system: MasterСard

Payment organization: Masterсard International Incorporated

Location: 2000 Purchase Street, Purchase, NY 10577, USA

Services provided: cash disbursement using POS-terminal, accepting account access device in POS-terminal to pay for goods and services, money transfer between payment cards

Payment system: Visa Inc.

Payment organization: Visa International Service Association

Location: 900 Metro Center Blvd, Foster City, CA 94404 USA

Services provided: cash disbursement using POS-terminal, accepting account access device in POS-terminal to pay for goods and services, money transfer between payment cards