International payment systems

In the Ukrposhta offices you can:

  • receive money transfers sent from abroad through the Western Union and MoneyGram international payment systems;
  • send a money transfer abroad using the international payment system MoneyGram.

In 2017, JSC “Ukrposhta” became a principal member of the international payment systems VISA International Service Association and Mastercard International Incorporated and was licensed to conduct business as an acquirer.

Payment system: Western Union

Payment organization: Western Union Network (France) SAS

Location: 92095 France, 5-6 Place de l’Iris, Paris la Defense CEDEX

Services provided: Acceptance and payment of money sent via the Western Union international payment system

The procedure (conditions) for money transfers

The recipient of a Western Union transfer willing to recieve the transfer in the Ukrposhta office must:

  • submit a passport or other identity document;
  • provide the operator with the following information: transfer control number, answer to the control question (if necessary), full name of the transfer sender, country of transfer, remittance amount;
  • sign the form for receiving the transfer.

To learn detailed terms and conditions of a money transfer, please visit the Western Union website.

Money transfer retention period

The transfer can be received within a few minutes after it was sent. The pickups can be made at the WU offices listed in the guide.

Western Union transfers are valid during 30 days from the date of sending. After this period, the recipientbecomes ineligible to receive the transfer.

The procedure for resolving disputes between participants and users of payment systems

All disputes arising between participants and users* of the Western Union Money Transfer System must be resolved through negotiation, as well as by court, in accordance with the law of Ukraine.

* System users are senders and recipients of transfers.

Types of money transfer currencies

Post office transfers are paid in USD or EUR. Western Union transfers sent within Ukraine are paid in UAH.

Please, note!

Foreign currency transferred from abroad in favor of a resident and non-resident individual for cash payments without opening an account can be paid to the recipient on one operational (business) day in an amount not exceeding the equivalent of UAH 149,999.

Payment system: MoneyGram

Payment organization: MoneyGram Payment Systems, Inc.

Location: 1550 Utica Avenue South, Suite 8020 Minneapolis, MN 55416 USA

Services provided: Acceptance and payment of money sent via the MoneyGram international payment system

The procedure (conditions) for money transfers

To send a MoneyGram transfer to the Ukrposhta office, the recipient needs to:

  • have a passport or other identity document;
  • inform the operator of the amount, currency, country of transfer, the recipient’s name;
  • sign the application for sending the transfer, transfer money to the operator;
  • inform the recipient of the transfer control number (the control number will be reported by the operator, also indicated in your copy of the application).

To receive a MoneyGram transfer at the Ukrposhta office, the recipient needs to:

  • have a passport or other identity document;
  • provide the operator with the following information: transfer control number, transfer amount, answer to the security question (if any);
  • sign the application form. For more detailed terms and conditions for making a money transfer, visit the MoneyGram website.
Money transfer retention period

The transfer can be received within a few minutes after sending. MoneyGram transfers are valid during 45 days from the date of sending.You can find a list of offices that make MoneyGram transfers available in the guide.

Service tariffs

The transfer fee is calculated in Euros and is paid in UAH at the NBU rate at the time of the transaction. When sending a transfer to the CIS countries (except Russia), Israel, Lithuania, Latvia, Estonia, the fee is 2.5% of the remittance amount, but not less than € 2.5.

The amount of the fee for sending the transfer to the countries abroad is shown in the table:

Remittance amount, EUR Transfer fee (EUR), without VAT
0,01 — 50,00 7,00
50,01 — 100,00 9,00
100,01 — 200,00 13,00
200,01 — 300,00 18,00
300,01 — 400,00 24,00
400,01 — 500,00 29,00
500,01 — 700,00 32,00
700,01 — 1 000,00 39,00
1 000,01 — 1 500,00 53,00
1 500,01 — 1 750,00 66,00
1 750,01 — 2 000,00 76,00
2 000,01 — 2 500,00 89,00
2 500,01 — 3 000,00 99,00
3 000,01 — 3 500,00 120,00
3 500,01 — 4 000,00 140,00
4 000,01 — 4 500,00 160,00
4 500,01 — 5 000,00 180,00
5 000,01 — 5 500,00 195,00
5 500,01 — 6 000,00 215,00
6 000,01 — 6 500,00 235,00
6 500,01 — 7 000,00 255,00

To Russia

Remittance amount, EUR Transfer fee (EUR), without VAT
0,01 — 125,00 2,50
125,01 — 7 000,00 2%

To Hong Kong

Remittance amount, EUR Transfer fee (EUR), without VAT
0,01 — 1 000,00 1,00
1 000,01 — 10 000,00 0,10%
The procedure for resolving disputes between participants and users of payment systems

The financial claims of customers (residents or non-residents) are considered and answered directly by a direct participant in the international MoneyGram payment system.

In order to resolve the dispute, the client submits a claim to a direct participant who, on the basis of that claim, conducts an appropriate investigation.

If necessary, the client provides the direct participant with the necessary evidence to support the claim. The direct participant appeals to the international MoneyGram payment system to resolve the client’s claim.

Disputes between participants and/or users should not affect the execution of properly initiated money transfer operations. The term of the dispute settlement shall be determined by the direct participant in accordance with the approved internal documents of the direct participant.The direct participant is required to satisfy the applicant’s reasonable claims.

Types of money transfer currencies

In Ukrposhta offices, MoneyGram transfers are paid in USD and EUR, unless the transfer amount contains cents or euro cents.With the MoneyGram international payment system, you can send money abroad in EUR.

Exchange rate

Currency exchange rates are set by MoneyGram. The current exchange rate is notified to the client during the transaction.

Please, note!

Individuals can transfer money transfers outside Ukraine beyond the current non-trading operations, if on one operational (working) day the amount of such a transfer (in equivalent) does not exceed UAH 149,999.

Foreign currency transferred from abroad in favor of a resident and non-resident individual for cash payments without opening an account can be paid to the recipient on one operational (business) day in an amount not exceeding the equivalent of UAH 149,999.

Payment system: Masterсard International Incorporated

Payment organization: Masterсard International Incorporated

Location: 2000 Purchase Street, Purchase, NY 10577, USA

Services provided: cash disbursement using POS-terminal, accepting account access device in POS-terminal to pay for goods and services, money transfer between payment cards

Payment system: Visa International Service Association

Payment organization: Visa International Service Association

Location: 900 Metro Center Blvd, Foster City, CA 94404 USA

Services provided: cash disbursement using POS-terminal, accepting account access device in POS-terminal to pay for goods and services, money transfer between payment cards