Receiving an item

You can receive a parcel or small package at your Ukrposhta post office or by courier delivery in regional centers.

To receive a shipment by courier, fill out the form on the website.

To receive a shipment at the post office:

1. Check whether the shipment has been delivered on the website, in your personal account, in the mobile application, chat bot in messengers or contact center at the number 0 800 300 545.
2. Find the address of your Ukrposhta post office by index or home address here.
3. Show the Ukrposhta employee the original document confirming your identity (passport, drivers license, residence permit, etc.), or from the Дія application or a document that allows you to receive a shipment.
   
   You can receive a domestic or international shipment using the code in the received SMS*.
4. You pay the cost of delivery if the sender has not paid for the delivery. If you are receiving an international shipment that incurs customs charges, please pay them.

• only for individuals and if the recipients phone number is specified;
• declared value up to UAH 15,000 and post-payment up to UAH 5,000 for domestic shipments;
• declared value up to UAH 20,000 for international shipments;
• lack of "Hand over personally" and/or "Subpoena" marks.