Domestic Parcels
Send parcels anywhere in Ukraine
HOW TO SEND A PARCEL
Choose where you would like to create your shipment
Prepare the items
Ensure the contents are permitted for shipping.
Verify the weight and dimensions to see whether it is possible to send it the chosen way.
Pack your items
- Use your own packaging or Ukrposhta packaging. Packaging bags for the Basic and Priority parcel services are free.
- Special packaging requirements apply to certain items.
- You can order packaging online. Allow time for delivery.
Hand over the parcel
Bring your parcel to the selected branch. A staff member will check its weight and dimensions and print the shipping label.
Alternatively, book courier pickup if available at your address.
Track
Follow your parcel’s status via tracking number on the website, in the mobile app, personal cabinet, or messaging bots.
How to Create a Shipment in the Mobile App
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Create a domestic parcel
On the home screen, select «Parcel within Ukraine» in the «Quick Actions» section.
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Select drop-off branch & parcel details
- Select the branch for to handing over the parcel.
- Choose the item category and enter packaged parcel dimensions (length, width, height in cm) and weight in kg.
- Optionally, set additional parameters: cash on delivery, declared value and inspection permission.
Please note: Ordering doorstep pickup is currently unavailable in the mobile app.
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Enter recipient details & delivery location
Select recipient type (Individual or Legal Entity) and enter contact details.
Choose the delivery location: post office, parcel locker, pickup point, or home address.
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Select tariff
The app calculates available rates based on parcel dimensions. Choose "Basic" or "Priority", and review the estimated shipping cost and delivery timeframe.
Please note: Displayed cost excludes extra services. The final amount appears after shipment is created.
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Specify payer & additional services
Specify who pays for shipping: Sender, or Recipient.
Optionally, select extra services: return options, personal delivery, delivery notification, or return delivery of documents.
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Review details & create shipment
Double-check recipient details, delivery location, selected tariff, and parcel dimensions. Return to previous steps to edit if necessary.
If correct, tap "Create Shipment".
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Pay for shipment
If you selected yourself as the payer, after creating the shipment, go to "Parcels" → "Created", select the shipment and click "Pay".
You can also pay for the shipment at a post office when handing it over.
WHERE TO SEND A PARCEL
Send parcels across Ukraine from a Ukrposhta regular or mobile branches, or arrange a doorstep pickup.
Regular branch
Weight:
Dimensions:
Volume:
Up to 30 kg
Up to 120 × 70 × 70 cm
Up to 588 000 cm³
Doorstep pickup
Weight:
Dimensions:
Volume:
Up to 30 kg
Up to 120 × 70 × 70 cm
Up to 588 000 cm³
Available in towns and cities with the courier service area.
Parcel lockers and pickup points are for receiving parcels only
MANAGEMENT OPTIONS AVAILABLE TO THE SENDER
To manage a parcel in the mobile app, go to “Parcels” → select the relevant shipment → “Manage Shipment”.
Please note: Parcel management becomes available in the mobile app once Ukrposhta has accepted the parcel.
You can redirect a parcel to another post office, parcel locker, or pickup point. A parcel can be redirected free of charge only once, regardless of who requests the redirection — the sender or the recipient. Redirection to an address by courier is not available.
Parcels cannot be redirected from a parcel locker or pickup point. Additional restrictions apply to redirection to a parcel locker or pickup point. In particular, redirection is unavailable if the parcel was sent with cash on delivery or if the recipient pays for delivery or packaging.
You can change the recipient’s full name and/or phone number while the parcel is in transit. This service is free of charge.
Recipient details cannot be changed once the parcel has arrived at the delivery location, or has been redirected.
If the parcel was sent with cash on delivery, you can change the cash-on-delivery amount or cancel cash on delivery while the parcel is on its way to the destination. This service is free of charge.
The new cash-on-delivery amount cannot exceed the parcel’s declared value or UAH 29,999. The cash-on-delivery amount cannot be increased if the sender pays the money transfer fee. Cash on delivery cannot be added to a parcel that was originally sent without it.
This service is unavailable once the parcel has been redirected or has arrived at the delivery location.
You can extend the parcel’s storage period at a post office up to 28 calendar days from the date of arrival.
The standard storage period is 7 calendar days at urban post offices and 14 calendar days at rural, settlement, or mobile post offices. After the standard storage period ends, a fee of UAH 10 per day applies.
At a parcel locker or pickup point, parcels are stored for 7 calendar days without the option to extend the storage period. An extension is also unavailable if “Do Not Return” has been selected or if redirection or return has already been requested.
Extending the storage period is free of charge.
The sender can request an early return of a parcel without waiting for the standard storage period to end — 7 calendar days at urban post offices and 14 calendar days at rural, settlement, or mobile post offices.
The parcel can be returned to any post office, parcel locker, or pickup point, not necessarily the one it was sent from. Submitting a return request is free of charge; only the return shipping fee applies according to the applicable tariff.
Early return is unavailable if the parcel has already been redirected or handed over to a courier for delivery.
Prepare the item
Ensure the contents are permitted for shipping.
Verify the weight and dimensions to select the right service tier.
Pack your items
- Use your own packaging or Ukrposhta packaging. Packaging bags for the Basic and Priority parcel services are free.
- Special packaging requirements apply to certain items.
- You can order packaging online. Allow time for delivery.
Hand over the parcel
Bring your parcel to the selected branch and hand it over to an operator.
Order doorstep pickup if available for your address.
Track
Follow your parcel's status via tracking number on the website, in the mobile app, personal cabinet, or messaging bots.
How to Create a Shipment in the Personal account
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Create a domestic parcel
Log in to the personal account at ok.ukrposhta.ua.
In the side menu, select "Shipments in Ukraine" ➔ "Parcel Basic" or "Parcel Priority". Click "Create group"". A group is required even if you're sending just one parcel. If you've already created a group, you can use it again.
Open the relevant group and click "Create Shipment".
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Select sender details
Sender's name, phone, and address populate automatically from your profile. Choose another saved address if needed.
If the address you need isn’t on the list, add it under User Profiles, save it, and return to creating your shipment.
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Enter recipient details & delivery method
Select Individual or Legal Entity. Enter Full Name and phone number. Once cash on delivery is selected, middle name is also needed.
Choose the delivery method: "Branch–Branch", "Branch–Door", "Door–Branch", or "Door–Door".
Enter recipient address: zip code, city, street, house/apartment.
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Enter parcel details
Enter weight (in grams), longest side (in cm), width, and height.
Specify the declared value and cash-on-delivery amount if applicable.
Click "Add Piece" for multi-piece shipments.
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Select return conditions & extra services
Select an action on non-delivery: "Return to sender" or "Do not return". Choose the return tariff: "Basic" or "Priority".
Enable additional services if needed.
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Specify payment method & create shipment
Specify who pays for shipping: Sender or Recipient. If it is Sender, instant online card payment is available.
Click "Calculate" to review the total cost.
Click "Create Shipment". The parcel will receive a tracking number (barcode). Download and print shipping labels.
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Pay for your shipment
If you selected online card payment, pay for your shipment in the "Online card payment" section. You can also pay upon drop it off, or delegate the payment to the receiver.
The funds are held on your card, and the final amount is charged after the parcel is accepted, and its actual weight and dimensions are confirmed.
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Prepare your parcel for shipping
If needed, print the address label or other accompanying documents from your personal account.
If you request courier pickup and it is available at your address, you must print and attach an address label to each parcel.
If the courier is collecting five or more parcels, also print two copies of Form 103 (shipment register).
WHERE TO SEND A PARCEL
Regular branch
Weight:
Dimensions:
Volume:
Up to 30 kg
Up to 120 × 70 × 70 сm
Up to 588 000 cm³
Doorstep pickup
Weight:
Dimensions:
Volume:
Up to 30 kg
Up to 120 × 70 × 70 сm
Up to 588 000 cm³
Available in towns and cities with the courier service area.
Parcel lockers and pickup points are for receiving parcels only
MANAGEMENT OPTIONS AVAILABLE TO THE SENDER
To manage a parcel in the Personal Account, go to “Shipments within Ukraine” → select the service type: “Priority” or “Basic” → click the eye icon next to the relevant parcel → “Manage Shipment”.
Please note: Parcel management in the personal account becomes available immediately after the shipment is created.
You can redirect a parcel to another post office, parcel locker, or pickup point. A parcel can be redirected free of charge only once, regardless of who requests the redirection — the sender or the recipient. Redirection to an address by courier is not available.
Parcels cannot be redirected from a parcel locker or pickup point. Additional restrictions apply to redirection to a parcel locker or pickup point. In particular, redirection is unavailable if the parcel was sent with cash on delivery or if the recipient pays for delivery or packaging.
You can change the recipient’s full name and/or phone number while the parcel is in transit. This service is free of charge.
Recipient details cannot be changed once the parcel has arrived at the delivery location or has been redirected.
If the parcel was sent with cash on delivery, you can change the cash-on-delivery amount or cancel cash on delivery while the parcel is on its way to the destination. This service is free of charge.
The new cash-on-delivery amount cannot exceed the parcel’s declared value or UAH 29,999. The cash-on-delivery amount cannot be increased if the sender pays the money transfer fee. Cash on delivery cannot be added to a parcel that was originally sent without it.
This service is unavailable once the parcel has been redirected or has arrived at the delivery location.
You can extend the parcel’s storage period at a post office up to 28 calendar days from the date of arrival.
The standard storage period is 7 calendar days at urban post offices and 14 calendar days at rural, settlement, or mobile post offices. After the standard storage period ends, a fee of UAH 10 per day applies.
At a parcel locker or pickup point, parcels are stored for 7 calendar days without the option to extend the storage period. An extension is also unavailable if “Do Not Return” has been selected or if redirection or return has already been requested.
Extending the storage period is free of charge.
The sender can request an early return of a parcel without waiting for the standard storage period to end — 7 calendar days at urban post offices and 14 calendar days at rural, settlement, or mobile post offices.
The parcel can be returned to any post office, parcel locker, or pickup point, not necessarily the one it was sent from. Submitting a return request is free of charge; only the return shipping fee applies according to the applicable tariff.
Early return is unavailable if the parcel has already been redirected or handed over to a courier for delivery.
Prepare your items
Ensure the contents are permitted for shipping.
Verify the weight and dimensions to select the right service tier.
Pack your items
- Use your own packaging or Ukrposhta packaging. Packaging bags for the Basic and Priority parcel services are free.
- Special packaging requirements apply to certain items.
- You can order packaging online. Allow time for delivery.
Choose extra delivery services
If needed, select additional services: cash on delivery, mode at non-delivery, return of documents etc.
Please always declare the true value: once your parcel is is lost or damaged, you will get the relevant compensation.
Pay for your shipment
Pay, if the payment is assigned to the sender.
Please note: the service fee is 5 UAH
Track
After you send your parcel, track its status using the tracking number on our website, in the app, in your personal cabinet or via chatbots.
where to send a parcel
Regular branch
Weight:
Dimensions:
Volume:
Up to 30 kg
Up to 120 × 70 × 70 сm
Up to 588 000 cm³
Doorstep pickup
Weight:
Dimensions:
Volume:
Up to 30 kg
Up to 120 × 70 × 70 сm
Up to 588 000 cm³
Available in towns and cities with the courier service area.
Parcel lockers and pickup points are for receiving parcels only
Manage shipment
Track and manage you shipment easily.
HOW TO RECEIVE A PARCEL
Track your shipment
Use track-number to follow your parcel on the website, mobile app, personal cabinet or chat-bots.
Get notified about arrival
Once your parcel is ready for pickup, you'll receive a notification with the necessary details via the Ukrposhta app, SMS, or Viber.
Pick up your parcel
Collect your package at a post office, parcel locker, pickup point, or via doorstep delivery, depending on the service tier selected by the sender.
To receive your parcel
At a branch
Tell the phone number or the track number.
Get verified via customer card in the app, SMS code of an ID.
At a pickup point
Tell the track number and get verified via SMS code or your ID.
At a parcel locker
Enter the access code received via the mobile app, SMS, or Viber to open the compartment.
Doorstep delivery
Show your ID
Please note!
At a post office, another person can collect the parcel using an authorization in the mobile app or personal account, or under a power of attorney.
At your address, someone else can pick up your parcel on your behalf with a power of attorney.
WHERE TO RECEIVE A PARCEL
Volume up to 588,000 cm³
Longest side — up to 120 cm;
Largest side — up to 2,700 cm²
Volume up to 77,000 cm³
Volume up to 40,000 cm³
Volume up to 77,000 cm³
* Applies to outdoor parcel lockers. Indoor parcel lockers are positioned inside Ukrposhta branches. Shipments are assigned automatically — selecting an indoor locker as a pickup location is not allowed. You can collect your package from an indoor locker within 3 calendar days, after which it must be picked up at the counter in the same branch.
** Doorstep delivery:
- In major cities and surrounding areas — up to 30 kg; dimensions up to 120 × 70 × 70 cm; volume up to 588,000 cm³.
- In locations serviced by mobile branches — up to 30 kg; longest dimension up to 120 cm; volume up to 80,000 cm³.
- Across all other populated areas — up to 2 kg.
Volume up to 588,000 cm³
Longest side — up to 120 cm;
Largest side — up to 2,700 cm²
Volume up to 77,000 cm³
Volume up to 40,000 cm³
Volume up to 77,000 cm³
* Applies to outdoor parcel lockers. Indoor parcel lockers are positioned inside Ukrposhta branches. Shipments are assigned automatically — selecting an indoor locker as a pickup location is not allowed. You can collect your package from an indoor locker within 3 calendar days, after which it must be picked up at the counter in the same branch.
** Doorstep delivery:
- In major cities and surrounding areas — up to 30 kg; dimensions up to 120 × 70 × 70 cm; volume up to 588,000 cm³.
- In locations serviced by mobile branches — up to 30 kg; longest dimension up to 120 cm; volume up to 80,000 cm³.
- Across all other populated areas — up to 2 kg.
Additional services
You need to present a valid ID when picking up a parcel if:
- the declared value is UAH 15,000 or more;
- the cash-on-delivery amount is over UAH 5,000;
- the parcel is marked “Personal delivery”
If the cash-on-delivery amount is UAH 30,000 or more, you will need to complete an additional verification.
You can inspect the contents of the parcel when picking it up if the sender has allowed this.
You need to present a valid ID when picking up a parcel if:
- the declared value is UAH 15,000 or more;
- the cash-on-delivery amount is over UAH 5,000;
- the parcel is marked “Personal delivery”
If the cash-on-delivery amount is UAH 30,000 or more, you will need to complete an additional verification.
You can inspect the contents of the parcel when picking it up if the sender has allowed this.
MANAGEMENT OPTIONS AVAILABLE TO THE RECIPIENT
To manage a parcel in the mobile app, go to Parcels → select the parcel → Manage parcel.
To manage a parcel in your personal cabinet, go to Incoming parcels → select the parcel → click Manage parcel.
You can redirect your parcel to another post office, parcel locker, or pickup point. A parcel can be redirected free of charge only once, regardless of who requests the redirection — the sender or the recipient. Redirection to an address by courier is not available.
Parcels cannot be redirected from a parcel locker or pickup point. Additional restrictions apply when redirecting a parcel to a parcel locker or pickup point. Redirection is not available for parcels with cash on delivery or when the recipient pays for delivery or packaging.
If you cannot collect your parcel in time, you can extend its storage period at a branch to up to 28 calendar days from the arrival date.
The standard storage period is 7 calendar days at urban post offices and 14 calendar days at rural, village or mobile branches. After the standard storage period expires, a fee of UAH 10 applies for each additional day.
At a parcel locker or pickup point, parcels are stored for 7 calendar days, with no option to extend the storage period. Extension is also unavailable if the parcel is marked “Return to sender” or has already been redirected for return.
Extending the storage period is free of charge.
If you cannot collect the parcel yourself, you can authorize someone else to collect it on your behalf. Enter their details and confirm the action.
Authorization is free of charge.
PARCEL RATES
The maximum parcel weight for both tariffs is 30 kg.
Across Ukraine — from UAH 50
Across Ukraine — from UAH 60
Other routes — up to 7 days
Other routes — up to 6 days
Parcels that don’t meet automated sorting requirements* incur a UAH 100 handling fee*
up to 120 cm provided the area of the largest side is ≤ 2,700 cm²
* Parcels are not eligible for automated sorting if the longest side exceeds 120 cm, or is 71–120 cm and the area of the largest side exceeds 2,700 cm².
Across Ukraine — from UAH 50
Other routes — up to 7 days
Parcels that don’t meet automated sorting requirements* incur a UAH 100 handling fee*
Across Ukraine — from UAH 60
Other routes — up to 6 days
up to 120 cm provided the area of the largest side is ≤ 2,700 cm²
* Parcels are not eligible for automated sorting if the longest side exceeds 120 cm, or is 71–120 cm and the area of the largest side exceeds 2,700 cm².
both tariffs include
SMS/Viber notification to the recipient
Branded plastic bag S — XL
Option to refuse the return of an undelivered parcel
Free standard storage period
7 days at city branches, parcel lockers and pickup points;
14 days at rural and settlement branches.
Additional services
Manual sorting is applied when:
- the longest side is more than 120 cm;
- OR the longest side is 71 - 120 cm, while largest side is more than 2700 cm².
+ UAH 20 for the Priority rate
By elevator - regardless of the floor
+ UAH 20 for the Priority rate
By elevator - regardless of the floor
Size and rate
Parcels in the Basic and Priority tariffs have six rate categories, from Tiny to Huge. For each category, an example parcel, maximum volume and weight, and shipping cost are shown
Tiny
Cosmetic items
up to 1 500 cm³
up to 5 kg
(oblast)
Potty
Tea mug in a safety package
up to 4 000 cm³
up to 5 kg
(oblast)
Small
Tea set of several items
up to 8 000 cm³
up to 5 kg
(oblast)
Medium
Pair of shoes
up to 20 000 cm³
up to30 kg
(oblast)
Large
Kitchen appliance like blender
up to 80 000 cm³
up to30 kg
(oblast)
Huge
Microwave oven
up to 120 000 cm³
up to30 kg
(oblast)
*The price shown applies to parcels that meet the requirements for automated processing and does not include additional services or packaging
Transfer / storage point
Parcels with a volume of up to 120,000 cm³ can be accepted and delivered at the same branch without being sent to a sorting center. The storage cost — 35 UAH.
Rate details
- For the "Tiny", "Potty" and "Small" categories, the maximum parcel weight is 5 kg. If the weight is greater, the "Medium" category rate applies anyway.
- If the weight exceeds 30 kg and an excess (up to 3 kg) is detected during transportation, the cost is calculated using the formula Cost = parcel volume (cm³) / 480 + 100 UAH for manual processing.
- For parcels with a volume from 120,000 cm³ to 588,000 cm³, the cost is calculated using the formula: Cost = parcel volume (cm³) / 480.
Need to Send Larger or Heavier Parcels?
Multi-piece shipments: split items into multiple pieces under a single waybill
- The weight of each piece — is up to 30 kg, the volume — up to 588,000 cm³, and the total weight of the shipment — up to 1,000 kg
- Enjoy a UAH 5 discount on each additional piece.
- To send heavy or oversized parcels weighing from 30 to 600 kg, dimensions up to 180 × 120 × 120 cm, and a volume up to 2,880,000 cm³, use the Cargo service.
FAQ
Both the sender and the recipient can redirect a parcel once free of charge using the mobile app, under “Manage shipment”, or through the personal cabinet.
You can change the delivery location to another branch, parcel locker, or pickup point. If the parcel has already arrived at a branch, you can redirect it until it is handed over. Redirecting a parcel to an address by courier is not available.
A parcel that has already arrived at a parcel locker or pickup point cannot be redirected. Additional restrictions apply when redirecting a parcel to a parcel locker or pickup point, including for parcels with cash on delivery, delivery charges paid by the recipient, or the “Deliver to recipient in person” option.
7 days in cities and towns, and 14 days in villages, starting from the arrival day. If needed, one can extend the storage period in a mobile app. Each additional day costs UAH 10. The total storage period, including any extension, cannot exceed 28 days.
You cannot extend the storage period beyond the standard period at parcel lockers or pickup points.
Yes. Create a parcel addressed to yourself, and specify the same branch both for the shipment and destination.
You can collect the parcel during the standard storage period: 7 days in cities and 14 days in villages and towns. The storage period cannot be extended in this case.
The service costs 35 UAH. You can create the parcel in the Ukrposhta mobile app, your personal cabinet, or directly at a post office. The service is not available at parcel lockers or pickup points.
Yes. If you need to give a parcel to someone but cannot meet them in person, you can leave it at a Ukrposhta branch.
To use this service, create a parcel addressed to that person at the post office of your choice.
Choose the same branch for both the sending and pickup location. The recipient can collect the parcel during the standard storage period: 7 days in cities and 14 days in villages and towns. The storage period cannot be extended in this case.
The service is not available at parcel lockers or pickup points. The service costs 35 UAH. You can create the parcel in the Ukrposhta mobile app, your personal cabinet, or directly at a post office.
When creating a parcel, the sender chooses what should happen in case of non-delivery.
If the parcel should be returned, the sender chooses a return fee of UAH 10 or UAH 20. Once the recipient does not collect the parcel within the standard or extended storage period, it returns to the sender at the selected rate.
If the sender chooses “Do not return” option, when the storage period expires the parcel goes to the archive for 6 months. In this case the request is needed for search and delivery of the parcel. The delivery fee applies.
If the sender has chosen the “Do not return” option and the standard or extended storage period has expired, one can still collect the parcel.
Please submit a request: fill out an application at a Ukrposhta branch, call the contact center or complete the online form.
You can submit a request within 6 months from the date the parcel was accepted for delivery.
You might have entered an incorrect weight or dimensions when creating a parcel in the mobile app or personal cabinet. At the branch, the parcel is weighed and measured for calculating final delivery price.
If the factual weight or dimensions differ from primary used, the delivery price is recalculated and the new payment is needed. The money that you have primary paid will return to your account.
One can track the parcel using its tracking number. If it has not arrived within the estimated delivery time and its tracking status IN TRANSIT has not changed for a long time, or if it was handed over to a courier but was not delivered, you can request a search.
A delivery delay or a lack of new tracking updates does not mean that the parcel is lost. A parcel is considered lost only after the loss has been confirmed as a result of the search.
You can submit a parcel search request within 6 months from the date the parcel was accepted for delivery. Include the tracking number and describe the situation and the contents of the parcel. You can also attach up to 5 files, such as photos, a receipt, a screenshot, or other materials that may help with the search.
If the parcel is declared lost or destroyed, you can separately submit a compensation claim. Ukrposhta will pay compensation up to the declared value specified by the sender.
Not at the moment. Ukrposhta parcel lockers and pickup points are currently intended only for collecting parcels that have no cash on delivery and have already been paid for.
The maximum declared value for a parcel is 1 million UAH.
For the sender
If the declared value is 15,000 UAH or more, you must present a document confirming the value of the contents when shipping.
For the recipient
Certain delivery methods have limits on the declared value:
- parcel locker — up to 15,000 UAH;
- pickup point — up to 29,999 UAH.
Parcels with a declared value exceeding 15,000 UAH are released only upon presentation of an identity document.
To receive the parcel, pay the cash-on-delivery amount specified by the sender, as well as any applicable fund transfer fee (if required by the shipment terms).
If the cash-on-delivery amount is 5,000 UAH or less and matches the declared value of the parcel, you can collect it without presenting an identity document. If the cash-on-delivery amount exceeds 5,000 UAH, you must undergo identity verification using an official ID document to complete the payment.
Parcels sent via cash-on-delivery can be collected at a fixed or mobile branch, or via delivery to a specific address. Such parcels cannot be collected from parcel lockers or third-party pickup points.
The steps you should take depend on where you are receiving the parcel and when you discover the damage or missing contents.
1. During inspection at a post office branch
If you discover that the parcel is damaged or items are missing, inform a Ukrposhta employee. The employee will draw up an official report documenting the issue; this document is required for the subsequent review of any compensation claim. Take photos of the damage and/or the missing items.
2. At a pickup point, a parcel locker, or if the issue is discovered after receipt
Keep the packaging and the contents of the parcel, and take photos of the damage and/or the missing items. At pickup points and parcel lockers—as well as in cases where the issue is discovered after the shipment has been received—no official report is drawn up. Eligibility for compensation will depend on the specific circumstances of the case.
File a claim
Be sure to file an online claim within 6 months from the date the parcel was accepted for shipment. Attach photos of the damage and/or the missing items to your submission. If the issue was discovered during an inspection at a post office branch, also include the official report documenting the issue.
