Categories of items
Standard international delivery
| Category of items | Regular letter | Registered letter | Small package PRIME | Small package | Parcel without declared value | Parcel with declared value | EMS items |
|---|---|---|---|---|---|---|---|
| Maximum weight | up to 2 kg | up to 2 kg | up to 2 kg | up to 30 kg1 | |||
| Maximum dimensions |
Any side does not exceed 60 cm, and the sum of all measurements does not exceed 90 cm. For rolls: the diameter should not exceed 15 cm and the length — 70 cm |
The size of each parcel must not exceed 2 metres in length and girth combined and must not exceed 1.05 metres in length.(Length + 2 * (height + width) ≤ 200 cm) | The size of each parcel must not exceed 3 metres in length and girth combined and must not exceed 1.5 metres in length. (Length + 2 * (height + width) ≤ 300 cm)1 | |||||
| Limitations on the cost of item | Restrictions apply on a country-by-country basis. For more information choose a country. | |||||||
| Possible contents | Postal item in the form of a mail envelope with the attachment of a written message, agreement, contract, report, receipt etc., the sizes, weight and order of which comply with the requirements of the “letter” format | Postal item with samples of goods, small items of gift and other character1, the sizes, weight and order of packaging of which comply with the requirements of the “small package” format. | Postal item with cultural and other objects not prohibited for delivery1 by law, the size, weight and order of packaging of which comply with the requirements of the “parcel” format. | International postal item that is accepted, transported and delivered in the fastest way, with the attachment of documents and/or goods1, the size, weight and order of packaging of which comply with the requirements of the "EMS items" format. | ||||
| Issue of the settlement document upon acceptance of the item | No | Yes | Yes | Yes | Yes | Yes | ||
| Delivery on receipt (and attachment to supporting documents) | No | Yes | Yes | Yes | Yes | Yes | ||
| Packaging examples | Paper envelopes, AIRPOC packages | Paper envelopes, AIRPOC packages | Envelope packages for forwarding bulk items, AIRPOC packages, corrugated cardboard boxes, soft shell (bags), bags. | Corrugated cardboard, wooden, boxes, soft (bags), bags. | Paper envelopes, envelopes of the AIRPOC type, corrugated cardboard, metal, wooden and dichty boxes, soft shell (bags), bags | |||
| Packaging |
Samples and pricing for packaging materials |
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Tracking andcompensation in case of loss
| Category of items | Regular letter | Registered letter | Small package PRIME | Small package | Parcel without declared value | Parcel with declared value | EMS items | |
|---|---|---|---|---|---|---|---|---|
| Possibility of tracking | No | Yes (193 countries) | No | Yes (193 countries) | Yes (198 countries) | Yes (198 countries) | Yes (198 countries) | |
| The ability to use a personal account or API |
In the Personal Account you can calculate the tariff for international delivery, get additional discounts, to create accompanying forms, to track the items. |
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| Compensation in case of loss | No | Yes | Compensation only in case of loss on the territory of Ukraine | Yes | Yes | Yes | Yes | |
| Amount of compensation | Not provided | 30 SBR2 + Shipping cost of the item (excluding recommended fee) | (Compensation only in case of loss on the territory of Ukraine (30 SDR + delivery cost) | 30 SBR2 + Shipping cost of the item (excluding recommended fee) | 40 SBR2 + 4,5 SBR2 for each kg of parcel weight + the cost of the item delivery service | Declared value + delivery cost of the item (excluding declared value) | 20 SBR2 + delivery cost of the item with the attachment of documents, 75 SBR2 + delivery cost of the item with the attachment | |
| The cost of returning from the destination country | Free | The tariff is charged by the designated operator of the country from which the return takes place. The amount is displayed in SBR2 and converted into UAH at the exchange rate of the National Bank of Ukraine on the current date of receipt at the post office of Ukrposhta. | Free | |||||
Supporting documents
| Category of items | Regular letter | Registered letter | Small package PRIME | Small package | Parcel without declared value | Parcel with declared value | EMS items | ||
|---|---|---|---|---|---|---|---|---|---|
| Shipping documents | Only the address label | Only the address label |
1) Address label 2) Customs declaration CN22 — 1 pc. for an item |
1) Address label 2) Customs declaration CN23 — 3 pcs. for an item (number of countries may differ1) |
1) Accompanying address — 1 pc. 2) Customs declaration CN 23 EMS — 3 pcs. per shipment (one copy is given to the sender) |
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| Additionally | For international postal items worth more than EUR 1 000, the customs declaration on the form of a single administrative document is additionally issued by the senders (legal entitys) broker. For more information, please follow the link. | ||||||||
| Filling in the forms | Samples of correct filling in the forms | ||||||||
If your international postal postal item is held by a Customs authority, please contact directly the Customs unit that performs customs formalities at that office of international postal exchange where your postal item is located.
1 Taking into account the information provided by the designated postal operator of the country of destination, as set out in the International postal items Acceptance Guidelines. For more information choose a country.
2 Special Borrowing Right (SDR) is a conditional unit of account of the International Monetary Fund, which is applied by member countries of the World Postal Union to determine the rate of postal items.
The exchange rate is set by the NBU.