Categories of items

Standard international delivery
Category of items Regular letter Registered letter International postal item with declared value Regular postal wrapper Registered postal wrapper Small package Parcel without declared value Parcel with declared value EMS items
Maximum weight up to 2 kg up to 5 kg up to 2 kg up to 30 kg1
1 Taking into account the information provided by the designated postal operator of the country of destination, as set out in the International postal items Acceptance Guidelines. For more information choose a country.
Maximum dimensions

Any side does not exceed 60 cm, and the sum of all measurements does not exceed 90 cm.

For rolls: the diameter should not exceed 15 cm and the length — 70 cm

The size of each parcel must not exceed 2 metres in length and girth combined and must not exceed 1.05 metres in length.(Length + 2 * (height + width) ≤ 200 cm) The size of each parcel must not exceed 3 metres in length and girth combined and must not exceed 1.5 metres in length. (Length + 2 * (height + width) ≤ 300 cm)
Limitations on the cost of item Restrictions apply on a country-by-country basis. For more information choose a country.
Possible contents Postal item in the form of a mail envelope with the attachment of a written message or document, the sizes, weight and order of which comply with the requirements of the “letter” format Postal item with papers, documents or other items2. The sender determines the estimated cost of the item. Postal item with prints, business papers, cultural and other objects2, the size, weight and order of packaging of which comply with the requirements of the “parcel wrapper” format. Postal item with samples of goods, small items of gift and other character2, the sizes, weight and order of packaging of which comply with the requirements of the “small package” format. Postal item with cultural and other objects not prohibited for delivery2 by law, the size, weight and order of packaging of which comply with the requirements of the “parcel” format. International postal item that is accepted, transported and delivered in the fastest way, with the attachment of documents and/or goods2, the size, weight and order of packaging of which comply with the requirements of the "EMS items" format.
Issue of the settlement document upon acceptance of the item No Yes Так No Yes Yes Yes Yes
Delivery on receipt (and attachment to supporting documents) No Yes Yes No Yes Yes Yes Yes
2 Taking into account the information provided by the designated postal operator of the country of destination, as set out in the International postal items Acceptance Guidelines. For more information choose a country.
Packaging examples Paper envelopes, AIRPOC packages Paper envelopes, AIRPOC packages Envelope packages for forwarding bulk items, AIRPOC packages, corrugated cardboard boxes, soft shell (bags), bags. Corrugated cardboard, wooden, boxes, soft (bags), bags. Paper envelopes, envelopes of the AIRPOC type, corrugated cardboard, metal, wooden and dichty boxes, soft shell (bags), bags
Packaging

The procedure for packaging

Samples and pricing for packaging materials

Tracking andcompensation in case of loss
Category of items Regular letter Registered letter International postal item with declared value Regular postal wrapper Registered postal wrapper Small package Parcel without declared value Parcel with declared value EMS items
Possibility of tracking No Yes (193 countries) Yes (69 countries) No Yes (193 countries) Yes (193 countries) Yes (198 countries) Yes (198 countries) Yes (198 countries)
The ability to use a personal account or API

Starting from 01.10.2017 international postal items can be registered in a Personal Account on the website of Ukrposhta, international EMS items — from 01.03.2021.

In the Personal Account you can calculate the tariff for international delivery, to create accompanying forms, to track the items.

Compensation in case of loss No Yes Yes No Yes Yes Yes Yes Yes
Amount of compensation Not provided 30 SBR3 + Shipping cost of the item (excluding recommended fee) Declared value + delivery cost of the item (excluding declared value) Not provided 30 SBR3 + Shipping cost of the item (excluding recommended fee) 30 SBR3 + Shipping cost of the item (excluding recommended fee) 40 SBR3 + 4,5 SBR3 for each kg of parcel weight + the cost of the item delivery service Declared value + delivery cost of the item (excluding declared value) 20 SBR3 + delivery cost of the item with the attachment of documents, 75 SBR3 + delivery cost of the item with the attachment

3 Special Borrowing Right (SDR) is a conditional unit of account of the International Monetary Fund, which is applied by member countries of the World Postal Union to determine the rate of postal items

Procedure and amount of compensation

The exchange rate is set by the NBU

Supporting documents
Category of items Regular letter Registered letter International postal item with declared value Regular postal wrapper Registered postal wrapper Small package Parcel without declared value Parcel with declared value EMS items
Shipping documents Only the address label Only the address label If necessary: customs declaration CN22 — 1 pc. or CN23 — 3 pcs. for item4

Customs declaration CN22 — 1 pc. for an item

If the international or registered item with the attachment of the print edition is transmitted to the delivery, the customs declaration is not obligatory, but there must be an “Imprimés” mark on the address of the shipment in the upper left corner or under the sender’s details.

1) Label “Sender’s instruction” — 1 pc. for an item

2) Customs declaration CN23 — 3 pcs. for an item (number of countries may differ4)

1) Accompanying address — 1 pc. (automatically printed when registering through the Personal Account)

2) Customs declaration CN 23 EMS — 5 pcs. per shipment (one copy is given to the sender)

4 Taking into account the information provided by the designated postal operator of the country of destination, as set out in the International postal items Acceptance Guidelines. For more information choose a country.
Additionally For international postal items costing more than 150 EUR, the customs declaration is additionally drawn up on the form of a single administrative document
Filling in the forms Samples of correct filling in the forms

Legal entities (and private entrepreneurs) can consult Ukrposhta’s customs operations specialist at customs-broker@ukrposhta.ua.

Customers, who send EMS, can consult Ukrposhta’s customs operations specialist at +38 044 247 88 70 (during working hours) or customs-EMS@ukrposhta.ua.

Contacts of representatives of the Corporate Clients Directorates