Contact center work schedule

For individuals

For advice, clarification or reference information please call 0 800 300 545. Consultations are available daily 08:00 – 22:00. The contact centre can provide you with the following information:

  • services and types of services provided;
  • post offices location and mode of operation;
  • items and transfers;
  • rules for the provision of postal services;
  • special offers.

You can also get all the necessary information by contacting us:

  • in social networks;
  • via Viber, Telegram, Facebook Messenger chat-bots;
  • via our e-mail address ukrposhta@ukrposhta.ua

The schedule of support in social networks is daily from 08:00 to 23:00.

Save your time and contact us in Facebook https://www.facebook.com/ukrposhta

To receive a prompt response concerning your export consignments, contact us at https://www.facebook.com/nadiyka.poshtar.

You can track consignments, calculate the cost of delivery across Ukraine and abroad, use financial services, find out the post office index through mobile app.

For legal entities

Corporate clients can get advice, clarification or reference information at:

+380 50 100 34 14;

+380 67 400 34 00.

Consultations are available Monday to Friday 08:00 - 20:00 and Saturday 08:00 - 18:00.

You can also get consultations by writing to us at support-yo@ukrposhta.ua.

You can find out all the necessary information from your regional manager. Contact managers by link.