FAQ for social benefits and pensions

Ukrposhta interacts with the Pension Fund and the Office of Labor and social protection of the population authorities on the payment of pensions and social benefits based on signed agreements.

If the person, who submits documents for applying for a pension, social assistance to the organs of the Pension Fund or the Office of Labor and social protection of the population, does not have an open bank account, these state bodies automatically prepare and submit lists for payment through Ukrposhta at the place of residence.

If the client has not received the social payment on the date? which indicated on the statements, he can contact the department before the end of the payment period (until the 25th day of each month). If no funds have been received before the 25th, Ukrposhta returns them to the Pension Fund or the Office of Labor and social protection of the population. New payment documents, which are formed on the next month, taking into account that there were no payments in the previous month. But, if the funds are not received for 6 months, the Pension Fund or the Office of Labor and social protection of the population may stop paying.

You need to contact the Pension Fund or the Office of Labor and social protection of the population. Payment documents are formed for post offices on the basis of data on the place of residence provided by the client. Ukrposhta does not change anything and does not redistribute to other OPS.

If the post office has payment documents and funding, the post office and the postman work as scheduled. Payment can be made the day before, but not earlier than 3 days before the date, which indicated on the payment document. If any of the points above is not met, the payment will take place the day after the holiday/weekend.

Payment and delivery of pensions and social assistance is carried out on the basis of the requirements of the Instructions on the payment and delivery of pensions, social benefits by the national postal operator. It was approved by a joint order of the Ministry of Transport and Communications of Ukraine, the Ministry of Labor and Social Policy of Ukraine dated 04.28.2009 No. 464/156, the resolution of the Board of the Pension Fund of Ukraine dated 04.04.2009 No. 14-1, registered with the Ministry of Justice of Ukraine on 02.07.2009 No. 592 / 16608.