Sending an item abroad

1. Check if the content is allowed for delivering by clicking the link below.
2. Choose a postal office to arrange an item. The regional centres provide a possibility to call a courier by filling out a form on the website.
3. Please read the customs clearance rules.
4. Arrange an item independently in a mobile application or in a personal account. If you are the user of a personal account, you get a 3% discount on EMS and parcels. Print the accompanying documents.
   For arranging an item in the post office, you should be able to fill the following information in the accompanying documents:
   • Sender’s full name, full postal address, index and telephone number;
   • Recipient’s full name, full postal address, index and telephone number.

   Full postal address includes country, region (state), locality, street, house and apartment numbers.

5. Pay for the service.
6. Receive a receipt with a track number. You may check if the item is delivered on the website, personal account, mobile application, chat bot in the instant messenger, or contact centre at 0 800 300 545. Here you can check a possibility of tracking of items sent to the selected country.