Letters and postcards

About

Ukrposhta delivers letters and postcards in Ukraine and around the world.

Letter is a postal item with an attachment of a written message or documents. You need an envelope to send a letter and postage stamps to pay for the delivery.

Letter sizes:

  • maximum: 600 mm in one dimension (the sum of length, width and thickness should not exceed 900 mm)
  • for rolled pipe (rolls) — 700 mm in length and 150 mm in diameter.

Weight: up to 2 kg.

Postcard is an open written message on a standard form. Popular among post-crossing fans. You need postage stamps to pay for delivery.

Postcard sizes:

  • maximum: 120 × 235mm;
  • minimum: 90 × 140mm.
Kinds of letters and postcards
  • Regular letter postcard

    It is sent in a regular order and does not have a track number.

    How to order: put the envelope/postcard with the relevant postage stamps in the mailbox or give it to post office employee. You can buy envelopes, postcards and stamps in post offices.

    We deliver regular letters to the specified address, and the postman leaves an envelope in the mailbox (or in the subscription box in the post office).

  • Registered letter/postcard

    It has a tracking number.

    How to order: give the letter to post office employee, make a payment and receive a payment document (check), which contains the track number of the item.

    You can track the letter on Ukrposhta website, in a mobile application or via chat bot in Messenger, Viber and Telegram.

    We deliver registered letters personally to the addressee or by letter of attorney (delivery to the specified address or to the post office).

  • Declared value letter (international delivery outside Ukraine)

    The sender indicates the declared value of the letter, and it would be partially or fully compensated by Ukrposhta in case of loss of the letter. These lettters also have a tracking number.

    How to order: give the letter to post office employee, indicate the declared value, make a payment and receive a payment document (check), which contains the track number of the item.

Additional services:
  • Delivery confirmation by SMS

    We will let you know when the letter is delivered.

  • Delivery notification

    Fill out the form CN07 to order this notification, and we will inform you when the letter was delivered and to whom (the addressee or authorized person). This notification returns to sender as a simple letter. You can also add the "Personallly only" tag. Service is available for Ukraine and for countries defined by the Guidelines for receiving international mail.

  • Courier delivery

    We will deliver the letter to the address immediately after it arrives at the post office. Service is available for Ukraine and for countries defined by the Guidelines for receiving international mail.

Prices

Check prices here.

Postage stamps prices.

Terms

Check delivery terms here.

How to order?

It is important to sign the envelope/postcard in legible handwriting.

To: write the address of the recipient in the bottom right part of the envelope/postcard.

Specify the name, surname of the addressee, street, house and apartment number, town/city, district and region (in the language of the country of destination), postal code, country (in Ukrainian).

On the international mail, the name of the addressee and his mailing address should be written in Latin letters and Arabic numerals. If the postal address is written in the language of the country of destination, the name of the settlement and country of destination should be repeated in Ukrainian (in capital letters).

From: the address of the sender write in the upper left part of the envelope/postcard.

Specify the name, surname of the sender, street, house and apartment number, district, region and town/city (in the language of the country of departure), zip code, location and country (duplicate in Latin letters).

You can find the postal codes of Ukraine on Ukrposhta website, in a mobile application or via chat bot in Messenger, Viber and Telegram.

What if the addressee has not received the letter

Inquiries initiating is possible only for registered mail. To find the shipment, please contact the post office with the inquiry request. This request can be submitted by both the sender and the recipient.

Please add to the request form the following information:

  • payment document (or its copy);
  • postal item type/category and its track number;
  • place and date where and when the item was sent;
  • sender and addressee name/surname and postal addresses;
  • shipping route (air/surface);
  • description of the postal item contents (for parcels with declared value — contents list and value cost).

When submitting the request, personal ID is needed.

In accordance with Universal Postal Union Acts (Doha, 2012), requests may be registered within six months from the day following the day the mail was sent.

Inquiries for international mail are processed by postal service within two months after the request date. We will inform you about the results.